Assistance for Customers Impacted by the COVID-19 Virus Situation
We are experiencing higher than normal call volumes and invite you to use our
convenient digital channels to manage your account. See below for more
This is a challenging time and we understand the concern and uncertainty you
may be experiencing surrounding the coronavirus (COVID-19) and are committed
to being responsive to the needs of our customers as the situation evolves. We
understand the significant impact that the COVID-19 may be having on some of
If you have been negatively impacted by Covid-19 (e.g., sustained loss of income),
we encourage you to reach out to discuss your situation and to find a solution for
you. If you are unable to make your payment, we may have options to help you
navigate this unprecedented time. Specifically, if your account is delinquent, we
will waive late fees if you call and make a payment. If you currently are
delinquent and unable to make your payment, contact us to discuss what
assistance may be available to you. You may be eligible for a deferral.
At this time, we are having to prioritize accounts and are focusing on accounts
that are seriously delinquent in order to assist those most at risk.
If you have been negatively impacted, please call us at the number below:
Monday to Thursday - 8am to 9pm Eastern Time
Friday - 8am to 8pm Eastern Time
Should you find yourself in need of other assistance, please call us at the number
Mon-Fri: 8 am - 6 pm EST
We strongly encourage you to use First Investor’s digital tools and other
resources for self-service banking and 24/7 account access. You can access your
From there you can make payments, view transactions, check balances, and more.
It’s easier and faster (in most cases) to manage your account digitally, especially
given call wait times may be longer than usual.
If you have not enrolled in online access, it only takes a few minutes.
As always, the health, safety, and well-being of our customers, associates, and
our communities is of paramount concern. We continue to monitor this quickly
evolving situation and we’re here to assist our customers as needed. Please
continue to check this site for relevant and timely information as the situation
For additional information about COVID-19 visit the Centers for Disease Control at
Also, be aware of scams related to Covid-19. Here are some tips from the Federal
Trade Commission to help you keep the scammers at bay:
Hang up on robocalls. Don’t press any numbers. Scammers are using
to pitch everything from scam Coronavirus treatments to work-at-home schemes.
The recording might say that pressing a number will let you speak to a live
operator or remove you from their call list, but it might lead to more robocalls, instead.
Ignore online offers for vaccinations and home test kits. Scammers are
trying to get you to buy products that aren’t proven to treat or prevent
the Coronavirus disease 2019 (COVID-19) — online or in stores. At this
time, there also are no FDA-authorized home test kits for the
Coronavirus. Visit the
to learn more.
Fact-check information. Scammers, and sometimes well-meaning
people, share information that hasn’t been verified. Before you pass on
any messages, contact trusted sources. Visit
What the U.S. Government is Doing
for links to federal, state and local government agencies.
Know who you’re buying from.
may claim to have in-demand products, like cleaning, household, and health and medical
supplies when, in fact, they don’t.
Don’t respond to texts and emails about
checks from the government
The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
Don’t click on links from sources you don’t know
They could download viruses onto your computer or device.
Watch for emails claiming to be from the Centers for Disease Control
and Prevention (CDC) or experts saying they have information about
the virus. For the most up-to-date information about the Coronavirus,
Centers for Disease Control and Prevention
(CDC) and the
World Health Organization
Do your homework when it comes to donations, whether through
or crowdfunding sites. Don’t let anyone rush you into making a donation.
If someone wants donations in cash, by gift card, or by wiring money, don’t do it.