Assistance for Customers Impacted by the COVID-19 Virus Situation
At First Investors, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.
We strongly encourage you to use First Investor’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online. From there you can make payments, view transactions, check balances, and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.
If you have not enrolled in online access, it only takes a few minutes. Enroll Now.
Should you find yourself in need of assistance, please call us at the number below:
Mon-Fri: 8 am - 6 pm EST
If your account is currently past due and you are inquiring about a deferment or an assistance program, please call us at the number below:


Monday to Thursday - 8am to 9pm Eastern Time
Friday - 8am to 8pm Eastern Time
As always, the health, safety, and well-being of our customers, associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and we’re here to assist our customers as needed. Please continue to check this site for relevant and timely information as the situation evolves.
For additional information about COVID-19 visit the Centers for Disease Control at