Assistance for Customers Impacted by the COVID-19 Virus Situation
We are experiencing higher than normal call volumes and invite you to use our convenient digital channels to manage your account. See below for more information.
This is a challenging time and we understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers as the situation evolves. We understand the significant impact that the COVID-19 may be having on some of our customers.
If you have been negatively impacted by Covid-19 (e.g., sustained loss of income), we encourage you to reach out to discuss your situation and to find a solution for you. If you are unable to make your payment, we may have options to help you navigate this unprecedented time. Specifically, if your account is delinquent, we will waive late fees if you call and make a payment. If you currently are delinquent and unable to make your payment, contact us to discuss what assistance may be available to you. You may be eligible for a deferral. At this time, we are having to prioritize accounts and are focusing on accounts that are seriously delinquent in order to assist those most at risk.
If you have been negatively impacted, please call us at the number below:
1-800-236-5052
Monday to Thursday - 8am to 9pm Eastern Time
Friday - 8am to 8pm Eastern Time
Should you find yourself in need of other assistance, please call us at the number below:
1-800-249-6305
Mon-Fri: 8 am - 6 pm EST
We strongly encourage you to use First Investor’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online. From there you can make payments, view transactions, check balances, and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.
If you have not enrolled in online access, it only takes a few minutes. Enroll Now.
As always, the health, safety, and well-being of our customers, associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and we’re here to assist our customers as needed. Please continue to check this site for relevant and timely information as the situation evolves.
For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.
Also, be aware of scams related to Covid-19. Here are some tips from the Federal Trade Commission to help you keep the scammers at bay:
  • Hang up on robocalls. Don’t press any numbers. Scammers are using illegal robocalls to pitch everything from scam Coronavirus treatments to work-at-home schemes. The recording might say that pressing a number will let you speak to a live operator or remove you from their call list, but it might lead to more robocalls, instead.
  • Ignore online offers for vaccinations and home test kits. Scammers are trying to get you to buy products that aren’t proven to treat or prevent the Coronavirus disease 2019 (COVID-19) — online or in stores. At this time, there also are no FDA-authorized home test kits for the Coronavirus. Visit the FDA to learn more.
  • Fact-check information. Scammers, and sometimes well-meaning people, share information that hasn’t been verified. Before you pass on any messages, contact trusted sources. Visit What the U.S. Government is Doing for links to federal, state and local government agencies.
  • Know who you’re buying from. Online sellers may claim to have in-demand products, like cleaning, household, and health and medical supplies when, in fact, they don’t.
  • Don’t respond to texts and emails about checks from the government . The details are still being worked out. Anyone who tells you they can get you the money now is a scammer.
  • Don’t click on links from sources you don’t know . They could download viruses onto your computer or device.
  • Watch for emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the Coronavirus, visit the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
  • Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.