Frequently Asked Questions
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New Customers

You will need general information about yourself, your current lender, and the car you wish to refinance (year, make, model and VIN). Once you have the necessary information, the application can be completed in less than 20 minutes. Click here to apply now.
You will typically receive an initial loan decision within 24 – 48 hours after submitting your loan application. The initial loan decision is subject to receipt of all completed loan documents, receipt of all requested loan verification documents, and satisfactory completion of the information verification process. Your contract will not be valid unless it is accepted and funded by us. Unless your contract is funded, you should remain in good standing with your existing creditor.
At First Investors we will do our best to expedite the process of your refinance. If all of your documents are complete and accurate, it should only take 7-10 business days to issue the funds to your previous lender. If documents are incomplete or inaccurate, or if the verification process is delayed, we will contact you and additional time will be needed to complete the refinance process of your automobile loan. Average time to fund is approximately 16 days.
First Investors specializes in helping customers who have experienced credit problems in the past. We've helped lower payments for consumers despite bad credit and prior bankruptcies.
You are contractually obligated to make payments on your current loan until your account is paid in full with your current lender. We recommend that you continue to comply with the terms of your existing contract until your new loan is funded, if approved.
To check the status of your loan application click check your loan status or you may call 1-800-959-3972, select option 2.
First Investors takes your security and privacy very seriously. Our site uses Secure Sockets Layer (SSL) encryption for all customer data and has been authenticated by VeriSign. Our application page will display the VeriSign Secure Site logo indicating that the information you enter will be transmitted securely. Review our Privacy Policy to learn more about how we protect your personal information.
A promotional offer is not required to apply. You may complete an application online by clicking here or you may call 1-800-959-3972, select option 1.
The vehicle that you are refinancing must be no older than 8 years plus have less than 95,000 miles and must not have a NADA mileage deduction value greater than $1000.00. For example, throughout 2017 we will consider vehicles with a model year of 2009 or newer with less than 95,000 miles.
The refinancing of your balance for a second vehicle is sometimes possible. If you would like for us to consider refinancing another vehicle, please contact us at 800-959-3972 or click here to submit your information for consideration.
You will need to go to a dealership that is signed up to do business with First Investors.
At this time, First Investors can refinance your car, truck or SUV. Currently we are not able to refinance heavy equipment, motor homes, RV’s, motorcycles, commercial vehicles or homes. Consolidation and personal loans to buy or trade a vehicle are not currently available through First Investors.
First Investors Financial Services, Inc. only refinances auto loans that you have with other lenders, not including First Investors Financial Services, Inc. or its subsidiaries.
In many cases, we are able to help customers who owe more on their vehicle than what it is worth. To find out if you qualify, apply now.
You must refinance the full payoff amount of your existing auto loan subject to our minimum loan amount of $8,000 ($10,000 in some states) and our maximum loan amount of $40,000. We do not offer cash-back refinancing.
First Investors does not charge any prepayment fees.
Your social security number is necessary in order to make an inquiry into your credit file. Your privacy and protection is of great concern and high priority to First Investors. All information obtained is maintained and stored on our secure servers behind multiple firewalls. Review our Privacy Policy to learn more about how we protect your personal information.
A consumer report may be ordered on you in connection with your application for credit. If you ask, we will tell you whether or not one was ordered and if one was, the name and address of the consumer reporting agency that provided it. Subsequent consumer reports may be requested or used in connection with an update, renewal or extension of the credit applied for without further notice to you.
If you received a pre-screened firm offer of credit, we obtained your information through a consumer reporting agency in accordance with the Fair Credit Reporting Act. Information about the pre-screening process is located on the front and back of the firm offer of credit.
If you do not want to receive “prescreened” offers of credit from this and other companies, then please call toll-free 1-888-5-OPTOUT (1-888-567-8688), visit www.optoutprescreen.com, or write to the following consumer reporting agencies: (i) Equifax Options, P.O. Box 740123, Atlanta, Georgia 30374-0123, (ii) Experian, P.O. Box 9532, Allen, Texas 75013, (iii) Innovis Consumer Assistance, P.O. Box 725, Columbus, OH 43216-0725, and (iv) TransUnion Opt Out Request, P.O. Box 505, Woodlyn, PA 19094-0505.
We offer simple interest loans, which means the interest rate is fixed and will remain constant throughout the entire term of the loan.
For simple interest contracts, a portion of your monthly payment is applied towards the amount of the obligation – the principal – and a portion of the payment is applied towards paying the finance charge – the interest. A greater percentage of your monthly payment is applied to interest early in the life of the contract, and a greater percentage is applied to the principal at the end. Thus, the principal balance decreases slowly at first and more quickly closer to the end of the loan term. Since interest charges will accrue daily on past due amounts for simple interest contracts, the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make payments after the scheduled due dates, you will pay more finance charge (e.g., interest) and you will have a balance remaining after your final scheduled payment. If you make payments before the due date, you will pay less finance charge.
We cannot provide the exact interest rate APR until you submit a loan application. If you received a pre-screened firm offer of credit, please refer to the letter for information about your offer.
If approved and funded, your loan will be serviced by our subsidiary, First Investors Servicing Corporation. You will receive a welcome letter and other important information and will start receiving monthly servicing statements. At this time, payments may be made by mail, telephone, through our web site, or through third parties, like MoneyGram. Payments may also be made via debit card. Payments may not be made via credit card. A fee may be required for debit card payments and third party services; however, you may always pay us directly via mail, telephone (except debit card payments) or web site without a fee.
An authorization form to setup automatic payments will be included in your loan document package, for your convenience. If you would like to setup automatic payments at a later time, please call our customer service department at 800-249-6305 to request an auto pay form.You are not required to make this authorization to be approved for credit and not completing will not alter your offered terms, including interest rate.
Payments are required to be made on a monthly basis on or before the due date listed in the contract and payments are considered past due if not received by the due date, even if your contract contains a “grace period.” If your contract permits a late fee, a “grace period” only pertains to when a late fee will be assessed. You may always make a payment(s) prior to your due date or prepay the loan without a fee. In fact, if you make payments before the due date, you will pay less finance charge than disclosed in the contract.
The VIN is also known as your Vehicle Identification or serial number. It is a 17 digit number and letter sequence that can be easily found on your insurance card, registration, or original purchase paperwork. It is also located on your vehicle's dash or inside of the driver’s door.
We sell GAP/debt cancellation agreements in most states where we conduct business, but it is not available in all states. The purchase of credit products, including GAP, is not required in order to obtain credit or to obtain credit with favorable terms. GAP is optional and the purchase of GAP is voluntary and not required by First Investors Financial Services, Inc. You may be able to obtain GAP from an alternative source and GAP is not a substitute for collision or property damage insurance. If purchased, the product covers a deficiency balance resulting from a covered total loss or an unrecovered theft but will not cover a deficiency balance resulting from a repossession or voluntary surrender. If you choose to purchase GAP from First Investors Financial Services, Inc., it is important that you (i) read and understand all terms, conditions, exclusions and claim requirements; (ii) understand how and when GAP may be cancelled; and (iii) how late payments and payment extensions impact its benefits (i.e., may not cover the full deficiency). Please ask a representative if you have any questions about these matters.
Credit-related products related to or purchased in connection with your existing contract may be impacted by a refinance. GAP waivers and credit insurance are not transferable. You should review the terms and conditions of any applicable products for more information. We sell GAP/debt cancellation agreements in most states where we conduct business, but it is not available in all states. Ask us about GAP/debit cancellation agreements in your state of residence.
No, your vehicle may not have a second lien and be refinanced.
Savings claims are based on monthly payment savings alone. If approved, lower monthly payment may result from a lower interest rate, a longer term or both. You have options.  You may also be eligible for an extended term for an even lower monthly payment. If you want to pay much less in interest and pay off your loan earlier, you may want to consider reducing your loan term. Remaining term may be extended for an even lower monthly payment; however, if you choose to increase the term, the overall cost of your new loan may be higher than without refinancing (i.e., more interest and extra payments).  Shortening the term or purchasing a voluntary debt cancellation waiver will reduce the monthly payment reduction and increasing the term will result in greater monthly savings but will result in more interest paid and may result in paying more than on existing contract (i.e., interest and extra payments).

Your contract will be a simple interest contract, if approved. With a simple interest contract, finance charges (e.g., interest) are calculated based on the unpaid principal balance of the contract. As each payment is made, the payment amount is applied toward the finance charges that have accrued since the last payment was received. The remaining portion of the payment is applied in accordance with the terms of your contract. The timing of your payments will vary the finance charges you owe. Since finance charges will accrue daily for simple interest contracts, the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make every payment on the due date, you will pay off the contract in the time frame and amount described in your contract. If you make your payments before the due date, you will pay less in finance charges. The later you make your payments after they are due, you will pay more in finance charges. This illustrates the importance of making payments on time.

If you are a service member on active duty, prior to seeking a refinance of your existing contract, please consult with your legal advisor regarding the loss of any benefits you are entitled to under the Servicemembers Civil Relief Act or applicable state law.   As of October 3, 2016, First Investors is prohibited from refinancing Military Lending Act covered applicants and approval is subject to MLA search results.
Applying to refinance your auto loan with First Investors is free. We do not charge an application fee that you may encounter with other companies. You have the flexibility to apply with us and, upon approval, receive a free, no-obligation quote so you can choose the refinance loan that is right loan for you. Other fees may apply after application and conditional approval. If approved and funded, a loan origination fee may apply, a title transfer fee will apply and a notary fee may be required to complete loan documents.
Each state imposes a title transfer fee that ranges from $5 to $65 depending on the state in which you reside. This fee is charged by your state, not First Investors. First Investors assesses a loan origination fee of $15 or $25 in some states.
Click the following link for information concerning a simple interest loan works: Simple Interest Letter
Your first payment will be due and payable 30 days after the contract date (not the funding date).  Interest accrual will not commence until the loan proceeds are disbursed on the funding date. You may also be able to extend your first payment up to 45 days; however, extending your first payment beyond 30 days will result in more interest paid.
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Existing Customers

First Investors Servicing Corporation is located at 380 Interstate North Parkway, Suite 300, Atlanta, Georgia 30339. Our parent company, First Investors Financial Services, Inc., is located at 5757 Woodway Drive, Suite 400, Houston, Texas 77057.
No.  First Investors Financial Services, Inc. does not refinance existing accounts that are serviced by First Investors Servicing Corporation.
Monday-Thursday, 8:00 am until 9:00 pm ET and Friday 8:00 am - 7:00 pm, ET
380 Interstate North Pkwy #300 Atlanta, GA 30339
Monday-Friday, 8:00 am ET until 9:00 pm ET and Saturdays, 8:00 am ET until 12:00 pm ET.
Your address may be incorrect, you may have filed a Bankruptcy petition, you may be represented by an attorney or you may have asked us to cease communication with you. If you believe that you should be receiving statements and are not, please call our Customer Service Department at 800-249-6305.
If you know First Investors has your correct mailing address, write your account number on your check or money order and mail your payment to: First Investors Financial Services, P.O. Box 205749, Dallas, TX 75320-5749. If you're not sure First Investors has your correct mailing address, call Customer Service at 800-249-6305.
Call Customer Service at 800-249-6305 and request one.
No. Your payment is due on or before the due date disclosed in your contract. Grace periods only apply to the assessment of late fees. If you fail to make a scheduled payment by the conclusion of the grace period, a late fee is imposed. Your grace period, if any, is disclosed in your contract.
On your desktop PC: Log on to FIFSG.com. If you are an existing customer, log into your account using your login ID and password, then click the "Customer” icon. If you are New customer, click on “Sign Up Now” and create a login and password. Once you are logged into your account you will be on the Main account page. Click on the icon called “Statements” You'll see an explanation about e-statement and a consent form. In order to receive e-statements and other electronic notices, you must read our Electronic Statement Disclosure & Agreement and agree to the terms and conditions thereof. You will also need to enter an email address and text and click I Agree. After that, your statements will be paperless, which you can access virtually anytime, from anywhere—simply by going to FIFSG.com and clicking on "Statements."
By email: Send your request to cancel to customer.service@fifsg.com Or in writing: First Investors Servicing Corporation Attn: Compliance Department U.S. Mail/Delivery: 380 Interstate North Parkway, Suite 300, Atlanta, GA 30339 Facsimile: 866-390-2947 E-Mail: compliance@fifsg.com
Yes, you can securely access statements online. To view, download or print an account statement, go FIFSG.com and enter your login and password. Select “Statements” and then select the statement month you would like to view or print. Please note: You are only able to view e-statements from the time you started using e-statements.
No. You will receive a monthly statement. The statement prints 21 days before your current due date and is mailed either the day of printing or the following business day.
Your payment was received on or after the late fee assessment date. The late fee assessment date is the point at which the grace period ends and you must pay a late charge for failing to pay a regular installment payment when due. For example, if a monthly payment is due on the first of the month, and a borrower is given a 15-day grace period, a late fee will be assessed if the payment is received on or after the 16th of the month. Your grace period, if any, is disclosed in your contract.
Contact our Title Department via telephone at 800-234-0035, Monday - Friday, 9:00 am - 6:00 pm, Central.
This is generally not permitted. Call Customer Service at 800-249-6305 to discuss.
Login to your account, go to the tab "Your Account" and go to the tab titled "Update Address/Phone Number" and enter the new information. Customer Service will update your information within 24-48 hours.
Yes. Depending on the status of your account, you may access your account online and make a payment. This is a free service.
For a telephone payment, you may call to cancel or reschedule your payment. You must call at least 1 business day (Monday – Friday) prior to the scheduled due date. For a web payment, you should log into your account and cancel the payment at least 1 business day prior to the payment date. If the payment has been processed, you will not see the payment as pending on the web site and will be unable to cancel.
Yes. Go to "Sign Up Now" on the Home Page and create a login and password. The password should be at least 8 characters long and you will need your Social Security number for set up. You will also be asked for an e-mail address. After completing the enrollment process, you will be able to view your account information.
First Investors does not accept payments via credit card. First Investors is able to accept debit card payments in most states. First Investors uses ACI Worldwide to process debit card payments and ACI Worldwide charges a $3.95 fee for their service. You may always pay via check (via mail, telephone or web site) without incurring a fee (unless a late fee or NSF fee applies). Debit payments initiated after 8PM ET will be credited to your account the following day.
When you make your regular monthly payment, you may include an additional amount to be applied directly to principal. Any amount in excess of the accumulated interest due (and applicable fees that are due and payable, if any) will be applied to principal.
No. Accumulated interest will be a component of each payment to the extent that any interest is due. When you make your regular monthly payment, you may include an additional amount to be applied directly to principal. Any payment amount in excess of any accumulated interest due (and applicable fees that are due and payable, if any) will be applied to principal in all cases. Please also see “What happens if I make a larger payment than my current payment that is due?” below.
You may move your next due date by paying ahead. The most you can move your next due date is 3 months. If you make a payment that is at least twice as much as the current payment due, but less than three times as much, your next due date will be moved out 2 months. If you make a payment that is at least three times as much as the current payment due, your next due date will be moved out 3 months. Any amount in excess of the current interest due (and applicable fees that are due and payable, if any) will be applied to principal. If you pay ahead and a payment is not required for the current month, please be aware that interest is still accruing. If you would like to pay the interest, you should still make an interest payment. You may call us to find out how much interest has accrued. Otherwise, most or all of the next payment may be applied to interest.
Click the following link for information concerning a simple interest loan works: Simple Interest Letter
It is important to remember that finance charges are calculated on your declining principal balance and your daily finance charge declines as your principal balance declines. That means that a greater percentage of your monthly payment is distributed to finance charges/interest early in the life of the contract because of the larger principal balance, and a greater percentage is distributed to the principal toward the end because of the smaller principal balance. Thus, the principal balance decreases slowly at first and more quickly closer to the end of the contract. The timing of your payments will vary the finance charges you owe. Since finance charges will accrue daily for simple interest contracts, the actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make every payment on the due date, you will pay off the contract in the time frame and amount described in your contract. If you make your payments before the due date, you will pay less in finance charges. The later you make your payments after they are due, you will pay more in finance charges. This illustrates the importance of making payments on time. Late payments will result in more of each payment being distributed to finance charge/interest and the balance being reduced more slowly. Also, depending on your contract, you may be subject to a late fee if the monthly payment is not made within the “grace period.” Depending on your contract, you may be subject to an NSF fee for payments made with insufficient funds. If permitted by the contract and state law, part of your payment may be applied to these fees prior to principal. Payment extension(s) will result in a longer repayment period than originally scheduled. A payment extension(s) will result in more finance charges/interest accruing on your account and a higher principal balance than if payments were made as originally scheduled in your contract. Interest will continue to accrue during the extension period and your payment following the extension period will be disproportionately allocated to the unpaid interest. Similarly, a due date change may result in more finance charges/interest than if all payments were made as originally scheduled. Please see “What is a simple interest contract?” for more information.
You may have made late payments, had return check items, or received a payment extension(s). If your contract is a simple interest contract, then the finance charge disclosed to you in your contract assumed that all payments would be made in full on the scheduled due dates. The actual amount of finance charge and the actual amount of your final payment will depend on your payment record. If you make payments after the scheduled due dates or receive a payment exctension(s), you will pay more finance charge/interest and you will have a balance remaining after your final scheduled payment. If you make payments before the due date and do not defer any payments, you will pay less finance charge/interest. Please refer to your contract for more information concerning the terms and conditions of your specific agreement. Please see “What is a simple interest contract?” for more information.
Multiply your principal balance by your interest rate and divide that figure by 365. That will give you the per diem (daily interest). Then count the number of days between payments and multiply that number by the per diem. The resulting amount is the accrued interest for that payment. Example: ($10,000 x 18%) / 365 = $4.93. Please see “What is a simple interest contract?” for more information.
Your current balance is your principal balance only. A payoff includes the principal balance, any outstanding fees, and the interest accrued from the last payment received up through the payoff date. There is no penalty for early payoff.
If the final payment is made by a personal check or a payment by phone, the title release will be set up within 20 business days. If the final check is by certified funds (i.e. Money Gram, Western Union Quick Collect, or Cashier's Check)or a money order, the title release will be set up within 3-5 business days. Allow 7-10 business days after the title release has been set up for receipt of your title.
No. You may, but if you cannot, First Investors will work with you and will extend the maturity date out by the number of payments from that balance. The number of payments left on the loan is determined by dividing the balance by the payment amount.
The pending refund will start processing approximately 7 days after we receive the payoff amount and it is posted to your account.
Overnight payments should be mailed to Lockbox SVCS 205749, First Investor Financial Services, 2975 Regent Blvd, Irving, TX 75063 and for regular payments please mail to First Investors Financial Services, PO Box 205749, Dallas, TX 75320-5749
Yes. Contact our Customer Service Department at 800-249-6305 to sign up for Automatic Payment and take the worry out of making your payment every month. It normally takes 20 days for the set up process to complete and you may need to make the next payment before it starts.
Yes, you may. Just realize that sometime within a 1-2 year period, you would have paid enough extra to skip a month and the auto debit would not draw until the following month. (e.g. Payments for $500 were set up paying $40 more than the regular amount of $460. After 12 payments ($480 extra) the system would move the next payment from say, Sept. to Oct. and the auto debit would not process for Sept. but it would process in Oct.
Send a written request to Customer Service to cancel the auto debit. The cancellation request must be received no later than 3 business days before the next due date. You may send it by e-mail, fax, or mail. Please send the mailed request to the physical address, Attn: Customer Service.
Statements print automatically through the operating system and can be kept for your records. If you wish to stop the statements, you may call Customer Service and request them to be stopped.
You may have paid extra on your account (e.g. sending $300 instead of $299.13) and, on your statement, that amount is deducted from your regular payment amount. As long as there are no outstanding fees, the extra amount sent will be applied to principal.
There are a couple of reasons. Either you have paid enough extra to almost make a full payment and the account rolled a month and added the small difference on the next month's payment (e.g. If someone has paid $360 of a $370 payment and instead of being due for this month, they'll be due for next month for a payment of $380.) OR you've made a short payment at some time and the amount is owed. Contact our Customer Service Department at 800-249-6305 and we will review your statement with you.
You are allowed to move your due date up to 20 days from your original due date. This may be accomplished in one or more due date changes but never more than 20 days beyond the original due date. The first payment should be made before submitting the request and the account must be current. The exception to that rule is that no due dates are allowed between the 27th of the month to the 2nd of the following month (inclusive) unless you're set up on the auto debit payment program. We must receive a complete, signed due date change form to change the due date.
Yes. You may use the automated service by calling the Customer Service number and choosing that option or you may call Customer Service and a representative will assist you in setting up the payment. You will need a check in order to use the check number, routing number (the first set of numbers in the bottom left-hand corner of the check-there's usually 9 numbers) and bank account number (the next set of numbers after the routing number). This is a free service.
Call the Insurance department at 888-622-9212. Please have your insurance company's name, their phone number, and the claim number available. The fax # is 888-272-5717.
Contact Joseph or Belverly at 800-235-6757. Have the nature of the impound (e.g. traffic stop, accident, IRS, expired tags, etc.), the location of the car, and any fees or damages ready. The fax number for that department is 888-272-5717.
Send proof of your name change (eg. driver's license, marriage certificate, part of the divorce decree showing name change) by mail to the physical address or by fax to Customer Service. The fax # is 888-272-5718.
Send it to: First Investors Financial Services, P.O. Box 200023, Kennesaw, GA 30156-9208
Please contact our Compliance Department as follows: First Investors Servicing Corporation Attn: Compliance Department U.S. Mail/Delivery: 380 Interstate North Parkway, Suite 300, Atlanta, GA 30339 Facsimile: 866-390-2947 E-Mail: compliance@fifsg.com You may also use our Courtesy Consumer Dispute Form.
We may report information about your account to credit bureaus. Late Payments, missed payments, or other defaults on your account may be reflected in your credit report.  Most accounts are reported. Accounts that are in bankruptcy status or have experienced a bankruptcy may not be reported.
You should always review your credit reports. If you believe that we have reported inaccurate information concerning your account to any consumer reporting agency, then please send us a dispute notification indicating the specific information that you believe is inaccurate and containing all of the relevant information as to why you believe that information is inaccurate. Please send the dispute notification to: First Investors Servicing Corporation Attn: Compliance Department U.S. Mail/Delivery: 380 Interstate North Parkway, Suite 300, Atlanta, GA 30339 Facsimile: 866-390-2947 E-Mail: compliance@fifsg.com. You may also use our Courtesy Consumer Dispute Form.
The Servicemember's Civil Relief Act (SCRA) provides protections for eligible individuals who are entering military service or called to active duty. The SCRA applies to active-duty members of the Army, Navy, Air Force, Marine Corps, and Coast Guard; members of the reserves when on active duty; members of the National Guard mobilized under federal orders for at least 30 consecutive days; and active commissioned officers of the Public Health Service or the National Oceanic and Atmospheric Administration. The SCRA is intended to postpone or suspend certain civil obligations—many of them financial—so servicemembers can devote their full attention to their duties while their family members experience less stress. For example, the SCRA places a limit on the amount of interest that may be collected on financial obligations of any kind: 6 percent per year during the time of military service. Any amount over and above that 6 percent is permanently forgiven. If you are eligible, your SCRA benefits and protections begin the day you are called to active duty. SCRA benefits legally expire at the end of your active duty period. SCRA does not relieve you of your responsibility to make payments in a timely manner and it does not prevent a creditor from reporting past due payments to the credit bureau. The creditor cannot, however, charge you a late fee for any late payments due in the SCRA eligibility period if the fee coupled with the interest charges would amount to greater than 6%. The SCRA applies to servicemembers who entered into their credit obligation before entering military service or called to active duty, but our policy goes beyond the coverage of the SCRA (see FAQ: How do I request an SCRA rate reduction?) Therefore, do not hesitate to notify us of your active duty status or deployment orders. If you have questions about our SCRA policy and coverage, please contact us at compliance@fifsg.com. Please be advised that, if covered by our company policy for a rate reduction, but not covered by the SCRA, the account may not be entitled to all of the benefits of the SCRA, such as prohibition of self-help repossession.
You may contact our Customer Service Department via telephone at 888-272-5718 or via e-mail at customer.service@fifsg.com. You may also contact our Compliance Department as follows: First Investors Servicing Corporation Attn: Compliance Department U.S. Mail/Delivery: 380 Interstate North Parkway, Suite 300, Atlanta, GA 30339 Facsimile: 866-390-2947 E-Mail: compliance@fifsg.com. We encourage you to notify us as soon as you are able, but you may submit your request for coverage anytime, up to 180 days after the date active duty terminates. Coverage will apply for the duration of the active duty period, and will be applied retroactively to the active duty start date. Depending on when we receive notification, you may receive a credit or refund of “excess” interest that has already been assessed after coverage began. We will let you decide whether to receive a credit or a refund. The SCRA applies to servicemembers who entered into their credit obligation before entering military service or called to active duty, but First Investors appreciates the service of America's military personnel. That is why our policy goes beyond the coverage of the SCRA. For example: If you were in active duty status on the contract date but are deployed outside the USA or exited and then later re-entered active duty status, we will honor the rate reduction request. We also honor rate reduction requests for National Guard active duty orders even if not covered by the SCRA or state law. Therefore, do not hesitate to notify us of your active duty status or deployment orders. If you have questions about our SCRA policy and coverage, please contact us at compliance@fifsg.com.
If your contract is currently covered by the SCRA, prior to seeking a refinance, you should consult with your legal advisor regarding the potential loss of any benefits you are entitled to under the Servicemembers Civil Relief Act or applicable state law.
If your installment loan was obtained before you entered military service, the SCRA requires your lender to obtain a court order before it can repossess your personal property during any covered period of military service. The lender must determine whether you are a servicemember on active duty, and the court is required to protect your rights under SCRA. In order to ensure repossession does not occur and to ensure you get the interest rate benefits that you are entitled to, it's always a good idea to notify us of your call to active duty.
It depends. Spouses of servicemembers with debt incurred solely in the name of the non-servicemember spouse are not covered by the SCRA. However, if the account is a joint account with the covered servicemember, then SCRA benefits may apply.
Please notify us if you are deployed. While deployed, if you have questions or concerns about your account and are unable to contact us by telephone, you may always contact us via e-mail at customer.service@fifsg.com or compliance@fifsg.com. Also one of the most important things you can do before deployment with regard to your financial situation is to designate power of attorney to your spouse or other trusted family member or friend. This can help make it much easier to deal with unanticipated financial issues if they were to arise. For individual accounts in your name only, your spouse or other trusted family member or friend will need a properly executed power of attorney from you. For full details about establishing a power of attorney, be sure to contact your military legal service office or your private attorney. Also, you may be eligible for the SCRA interest rate reduction even if you were in active duty on the contract date based on our policy that goes beyond what is required by the SCRA. We honor requests when the servicemember is deployed outside the USA.
Yes. If an account becomes delinquent, First Investors may attempt to make contact with you based on the contact information that you have provided (e.g., telephone numbers, e-mail addresses). If you would like to limit contacts, for example, to a particular telephone number or to an e-mail address, then you should notify us. We encourage you to contact us as follows and let us know your preferences or to notify us of any concerns: U.S. Mail: First Investors Servicing Corporation, Attn: Compliance Department, 380 Interstate North Parkway, Suite 300, Atlanta, GA 30339 Facsimile: Compliance Department at 866-390-2947 E-Mail: compliance@fifsg.com
You always have the right to redeem the vehicle by paying the full amount owed prior to the sale of the vehicle. In some states, you have the legal right to reinstate the contract by paying the delinquent amount (including fees) prior to the sale of the vehicle. In states where reinstatement is not legally required, you may be eligible to reinstate the agreement and get back the vehicle before the vehicle is sold. Information concerning redemption and reinstatement will be included in our notification letter that will be or has been sent to you. To find out if your account is eligible for reinstatement and, if so, the amount to reinstate, call us at 1-800-249-6305.
We may be able to work with you to try to make the best of a difficult situation. Timing is critical and we encourage our customers to contact us as soon as they identify the onset of financial hardship. The sooner we are notified, the more options we may have available to assist you.
To see if your account is currently eligible for a payment extension(s), call 1-800-249-6305. If it is, you will need to submit a payment extension application and receive approval. All pages of the payment extension application must be returned to us. Approval is not guaranteed, so please continue to make timely payments until you are notified that the extension application has been approved.
Yes. The extension of the payment(s) will impact your original term. For example, if your contract has a 60 month term and you receive a two month extension, your term will now be scheduled to expire at the end of the 62nd month, not after the 60th month. Therefore, if approved, a payment extension(s) will result in a longer repayment period than originally scheduled, will result in more interest accruing on your account, and will result in a higher principal balance remaining at the end of the term than if payments are made as originally scheduled in your contract. Interest will continue to accrue during the extension period and your payments following the extension period will be disproportionately allocated to the unpaid interest. GAP/debt cancellation waivers may be impacted by payment extension(s) and any claim may not pay the entire remaining balance.
Yes. Interest will continue to accrue during the extension period and your payments following the extension period will be disproportionately allocated to the unpaid interest. This will result in more interest accruing on your account and a higher principal balance remaining at the end of the term than if payments are made as originally scheduled in your contract.
GAP and debt cancellation waivers may be impacted by payment extension(s) and a claim may not pay the entire remaining deficiency balance. Please refer to your GAP or debt cancellation agreement or addendum.
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